A clear policy is part of a luxury customer experience.
Return window
[SET RETURN WINDOW] days from delivery. Replace this placeholder with your actual commercial policy before launch.
Eligibility
Define whether products must be unopened/unused, how damaged or incorrect items are handled, exclusions, return authorization requirements and who pays return shipping.
Damaged or incorrect order
Contact Customer Care promptly with your order number and clear photos of the parcel and affected item.
Refund timing
Approved refunds are returned to the original payment method. Bank processing time can vary after a refund is issued.
Final sale / promotions
State any exclusions clearly before checkout. Do not publish this template until the bracketed policy choices have been finalized.