From our shelf to your ritual.
U.S. delivery
Available shipping methods, live rates or promotional thresholds are shown at checkout based on the store’s WooCommerce shipping configuration and delivery address.
Processing
Orders are prepared before carrier handoff. Add the final fulfillment-time commitment in RoyalGlow Setup once operations confirms it.
Tracking
When tracking is available, it is provided through the order workflow. Carrier scans can take time to update after a label is created.
Address changes
Contact Customer Care as quickly as possible. An address cannot be guaranteed to change after fulfillment has begun.
Lost or damaged parcels
Contact Customer Care with the order number and relevant photos for damaged deliveries. Carrier investigations may be required for missing parcels.